How can leaders effectively balance the need for high performance in delivering exceptional customer experiences with the well-being and mental health of their employees during challenging times?

Leaders can effectively balance the need for high performance in delivering exceptional customer experiences with the well-being and mental health of their employees during challenging times by prioritizing open communication and empathy. They should create a supportive work environment that encourages self-care and work-life balance. Providing resources for mental health support, promoting a culture of trust and collaboration, and recognizing and rewarding employee efforts can also help maintain a healthy balance between performance and well-being. Ultimately, leaders need to lead by example and demonstrate a genuine concern for their employees' well-being in order to achieve long-term success.