"How can companies strike a balance between rapid growth and maintaining high levels of customer satisfaction, and what role does leadership play in achieving this balance?"

Companies can strike a balance between rapid growth and maintaining high levels of customer satisfaction by focusing on quality over quantity, ensuring that customer needs are being met even during periods of expansion. Leadership plays a crucial role in achieving this balance by setting clear priorities, fostering a customer-centric culture, and empowering employees to make decisions that prioritize customer satisfaction. Effective leaders also communicate the importance of balancing growth with customer satisfaction and hold themselves and their teams accountable for achieving this equilibrium.