How can companies effectively balance the demands of rapid growth or change with maintaining a strong customer-centric culture, and what strategies can they implement to ensure both objectives are met successfully?

Companies can effectively balance rapid growth or change with maintaining a strong customer-centric culture by prioritizing customer feedback and integrating it into decision-making processes. They can also invest in training and empowering employees to prioritize customer satisfaction in all aspects of their work. Additionally, implementing technology and data analytics can help companies better understand customer needs and preferences, allowing them to tailor their products and services accordingly. By fostering a culture of continuous improvement and innovation, companies can successfully meet both objectives of growth and customer-centricity.