How can businesses strike a balance between using gamification techniques to motivate employees in their internal CX community network and avoiding the risk of creating a divisive or exclusive environment within the team?

Businesses can strike a balance by ensuring that gamification techniques are used to encourage collaboration and teamwork rather than competition among employees. They should also ensure that participation in the internal CX community network is inclusive and accessible to all team members, regardless of their skill level or experience. Additionally, businesses should regularly monitor the impact of gamification on team dynamics and make adjustments as needed to promote a positive and supportive environment within the team.