How can companies effectively balance the need to meet financial objectives with the goal of providing exceptional customer service, and what strategies can be implemented to ensure that customer-centric values are not compromised in pursuit of profit?

Companies can effectively balance financial objectives with exceptional customer service by prioritizing long-term customer relationships over short-term profits. Strategies such as investing in employee training, empowering frontline staff to make decisions, and collecting and acting on customer feedback can help ensure that customer-centric values are not compromised in pursuit of profit. By aligning financial goals with customer satisfaction metrics and focusing on delivering value to customers, companies can create a win-win situation where both financial objectives and exceptional customer service are achieved.