How can employees balance the need to provide exceptional service with the importance of setting boundaries in challenging customer interactions?

Employees can balance the need to provide exceptional service with setting boundaries by clearly communicating expectations and limitations with customers. They should prioritize their own well-being and mental health by recognizing when a situation becomes too challenging and seeking support from supervisors or colleagues. It is also important for employees to establish and enforce boundaries consistently to maintain professionalism and prevent burnout. By practicing empathy, active listening, and problem-solving skills, employees can navigate challenging interactions while still delivering exceptional service.