How can businesses balance the need for employee empowerment with the risk of potential customer dissatisfaction, and what steps can be taken to mitigate any negative outcomes while still promoting a culture of empowerment within the organization?

Businesses can balance the need for employee empowerment with the risk of potential customer dissatisfaction by providing clear guidelines and training to empower employees while also ensuring they understand the importance of customer satisfaction. To mitigate negative outcomes, businesses can implement regular feedback mechanisms to address any issues promptly, empower employees to make decisions within set boundaries, and provide ongoing support and coaching to help employees navigate challenging situations. By creating a culture of empowerment that also prioritizes customer satisfaction, businesses can strike a balance that benefits both employees and customers.