How can CX Ambassadors effectively balance empathy and problem-solving skills when handling difficult customer interactions to ensure a positive outcome?

CX Ambassadors can balance empathy and problem-solving skills by actively listening to the customer's concerns, showing understanding and compassion, and acknowledging their feelings. They can then use their problem-solving skills to address the issue efficiently and effectively, offering solutions that meet the customer's needs and preferences. By combining empathy with problem-solving, CX Ambassadors can create a positive and personalized experience for the customer, ultimately leading to a successful resolution and a satisfied customer.