How can teams effectively balance the need for empathy towards customers with the necessity of implementing efficient problem-solving strategies to address negative emotional responses during collaborative efforts?

Teams can effectively balance the need for empathy towards customers with the necessity of implementing efficient problem-solving strategies by first acknowledging and validating the customer's emotions. This can help build trust and rapport. Then, the team can focus on addressing the root cause of the negative emotional response by collaboratively identifying and implementing solutions. Finally, ongoing communication and feedback loops can help ensure that both empathy and efficient problem-solving remain priorities throughout the collaborative process.