How can a CX ambassador ensure that the use of emerging technologies enhances the customer experience rather than detracts from it, while still maintaining a personal and human touch in their interactions?

A CX ambassador can ensure that the use of emerging technologies enhances the customer experience by carefully selecting tools that complement human interactions rather than replace them. They should prioritize personalized communication and empathy in their interactions, using technology to streamline processes and provide more efficient service. By actively seeking feedback from customers and adapting technology based on their preferences, a CX ambassador can strike a balance between leveraging innovation and maintaining a personal touch in customer interactions.