In what ways can CX ambassadors effectively balance the use of emerging technologies like artificial intelligence and virtual reality to enhance the customer experience, while also ensuring that human connection and empathy remain at the forefront of customer interactions?

CX ambassadors can effectively balance the use of emerging technologies like artificial intelligence and virtual reality by using them to streamline processes and provide personalized experiences for customers. They can ensure that human connection and empathy remain at the forefront of customer interactions by training employees to use these technologies in a way that enhances rather than replaces human interaction. It is important for CX ambassadors to monitor customer feedback and adjust their use of technology accordingly to maintain a balance between efficiency and personalized service. Ultimately, the key is to use technology as a tool to support and enhance human connection rather than replace it.