How can companies strike a balance between using emerging technologies to streamline processes and maintaining a personalized approach to customer service in order to enhance overall customer satisfaction?

Companies can strike a balance by leveraging emerging technologies like AI and automation to streamline processes, while still prioritizing personalized customer interactions. This can be achieved by using data analytics to understand customer preferences and tailor services accordingly. Additionally, companies can invest in training their employees to effectively utilize technology while maintaining a human touch in their interactions with customers. By combining technology with a focus on building relationships and providing exceptional customer service, companies can enhance overall customer satisfaction.