How can businesses strike a balance between efficiency and maintaining a personalized touch when using artificial intelligence and chatbots to address customer needs and concerns?

Businesses can strike a balance between efficiency and maintaining a personalized touch by ensuring that AI and chatbots are programmed to handle routine inquiries quickly and accurately. They can also integrate features that allow customers to easily escalate to a human representative when needed for more personalized assistance. Additionally, businesses can use customer data and insights gathered from AI interactions to tailor responses and recommendations in a more personalized manner. Regularly updating and refining AI algorithms based on customer feedback can also help businesses maintain a personalized touch while improving efficiency.