How can companies ensure that cross-functional teams maintain a balance between individual department goals and overall company objectives when working together to improve customer experiences?

Companies can ensure that cross-functional teams maintain a balance between individual department goals and overall company objectives by clearly defining the shared goal of improving customer experiences. Regular communication and collaboration between team members from different departments can help align individual goals with the larger company objectives. Setting key performance indicators (KPIs) that measure both department-specific and company-wide success can also help keep the team focused on the overall goal. Additionally, providing training and resources to help team members understand the importance of balancing department goals with company objectives can further support collaboration and alignment.