How can organizations effectively balance the need for data-driven decision making with the importance of maintaining a human-centered approach when it comes to improving employee engagement and customer experience?

Organizations can effectively balance data-driven decision making with a human-centered approach by using data to inform decisions while also considering the human element in the decision-making process. This can be achieved by involving employees and customers in the decision-making process and seeking their feedback and input. Organizations can also prioritize empathy and understanding the needs and preferences of employees and customers when using data to drive decisions. Additionally, organizations can create a culture that values both data and human-centered approaches, ensuring that decisions are not solely based on data but also take into account the impact on individuals.