How can organizations strike a balance between empowering their CX ambassadors to think outside the box and take risks in driving innovation, while also ensuring that they maintain consistency in delivering a seamless and cohesive customer experience that aligns with the company's values and goals?

Organizations can strike a balance by clearly defining boundaries and guidelines for CX ambassadors to operate within while encouraging creativity and innovation. Providing training and support to help ambassadors understand the company's values and goals can also ensure consistency in delivering a cohesive customer experience. Regular communication and feedback loops can help monitor and adjust strategies to maintain alignment with the organization's objectives. Ultimately, fostering a culture that values both creativity and consistency will empower CX ambassadors to think outside the box while staying true to the company's vision.