How can companies effectively balance the need for continuous improvement in customer experience initiatives with the importance of maintaining a healthy work-life balance for their employees?

Companies can effectively balance the need for continuous improvement in customer experience initiatives with maintaining a healthy work-life balance for their employees by implementing flexible work schedules and remote work options. Providing training and resources to help employees manage their workload efficiently can also help in achieving this balance. Additionally, fostering a culture of open communication and support can help employees feel valued and motivated, leading to better customer service outcomes. Regularly soliciting feedback from employees on their workload and stress levels can also help in identifying areas for improvement and ensuring a healthy work-life balance.