How can companies effectively balance the need for achieving CX goals with the emotional well-being of their employees, and what role does leadership play in fostering a positive workplace culture that promotes both employee engagement and customer satisfaction?

Companies can effectively balance the need for achieving CX goals with the emotional well-being of their employees by creating a supportive and inclusive work environment. Leadership plays a crucial role in fostering a positive workplace culture by setting the tone, providing support, and promoting open communication. By prioritizing employee well-being, leaders can increase employee engagement, which in turn leads to better customer satisfaction. Investing in employee training, recognition programs, and regular feedback can help create a work culture that promotes both employee happiness and customer success.