How can CX Ambassadors strike a balance between providing exceptional customer service and ensuring compliance with company policies in high-pressure situations?

CX Ambassadors can strike a balance by being well-trained in both customer service and company policies to confidently handle high-pressure situations. They should prioritize empathy and understanding towards customers while also effectively communicating and enforcing company policies. Utilizing strong problem-solving skills and seeking guidance from supervisors when needed can help CX Ambassadors navigate challenging situations while upholding both exceptional service and compliance standards. Regular training, feedback, and support from the company can also assist CX Ambassadors in maintaining this balance.