How can organizations ensure that their empowered CX ambassadors are effectively balancing the need to provide exceptional customer experiences with the importance of upholding company values and ethics?

Organizations can ensure that their empowered CX ambassadors are effectively balancing the need to provide exceptional customer experiences with upholding company values and ethics by providing comprehensive training on both customer service skills and company values. Regular communication and feedback sessions can help reinforce the importance of upholding company values while delivering exceptional customer experiences. Implementing clear guidelines and protocols for handling difficult situations can also help ensure that ambassadors make decisions that align with company values. Additionally, recognizing and rewarding ambassadors who consistently demonstrate the ability to balance exceptional customer service with upholding company values can reinforce the importance of this balance within the organization.