How can organizations strike a balance between empowering CX ambassadors with decision-making autonomy and maintaining consistency in customer service standards across different interactions and touchpoints?

Organizations can strike a balance by providing clear guidelines and training to CX ambassadors on the organization's customer service standards. Empowering ambassadors with decision-making autonomy within these parameters allows for flexibility while maintaining consistency. Regular monitoring and feedback mechanisms can also help ensure that customer service standards are being upheld across interactions and touchpoints. Collaboration and communication among ambassadors can further help in sharing best practices and maintaining consistency in customer service delivery.