How can organizations balance empowering CX ambassadors with decision-making autonomy while also maintaining consistency in customer experience across multiple touchpoints and channels?

Organizations can balance empowering CX ambassadors with decision-making autonomy by providing clear guidelines and training on the organization's values and goals. They can also establish regular communication channels and feedback mechanisms to ensure alignment. Additionally, implementing technology solutions and standardized processes can help maintain consistency in customer experience across multiple touchpoints and channels. Regular monitoring and measurement of customer feedback and key performance indicators can also help identify areas for improvement and ensure consistency in customer experience.