How can businesses ensure that their use of cutting-edge technology enhances the customer experience without sacrificing the personal touch that sets them apart from competitors?

Businesses can ensure that their use of cutting-edge technology enhances the customer experience by integrating it seamlessly with their existing customer service processes. This can involve using technology to streamline operations and provide more personalized interactions with customers. Additionally, businesses can maintain the personal touch by training employees to use technology in a way that enhances, rather than replaces, human interaction. Finally, regularly seeking feedback from customers and adapting technology strategies based on their preferences can help businesses strike the right balance between innovation and personalization.