In what ways can businesses ensure that their cutting-edge technology enhances the customer experience rather than detracts from the personal touch and human connection that customers value?

Businesses can ensure that their cutting-edge technology enhances the customer experience by first understanding their customers' preferences and needs. They should then integrate technology in a way that complements and enhances the human connection rather than replacing it. Providing personalized and interactive experiences through technology can help maintain a personal touch. Additionally, businesses should offer training and support to both employees and customers to ensure they are comfortable and proficient with the technology being used. Regularly seeking feedback and making adjustments based on customer input can also help businesses strike the right balance between technology and human connection.