How can companies effectively balance the need for traditional customer service skills with the demand for new technological expertise in order to stay ahead in the competitive market landscape?

Companies can effectively balance traditional customer service skills with new technological expertise by providing comprehensive training programs for employees to develop both skill sets. They can also invest in customer relationship management (CRM) software and other technological tools to streamline processes and improve customer interactions. Additionally, companies can encourage collaboration between customer service and IT departments to ensure a seamless integration of technology into customer service operations. By staying ahead of the curve in both traditional and technological aspects of customer service, companies can maintain a competitive edge in the market landscape.