How can a CX ambassador effectively balance providing excellent customer service with managing their own emotional well-being when faced with difficult or demanding customers?

A CX ambassador can effectively balance providing excellent customer service with managing their own emotional well-being by practicing active listening, empathy, and patience when dealing with difficult customers. Setting boundaries and taking breaks when needed can also help prevent burnout and maintain emotional well-being. Additionally, seeking support from colleagues or supervisors and practicing self-care techniques such as mindfulness or exercise can help manage stress and maintain a positive attitude when faced with challenging situations.