How can businesses effectively balance the importance of customer satisfaction and employee well-being in order to create a sustainable and successful customer-centric culture?

Businesses can effectively balance customer satisfaction and employee well-being by prioritizing both aspects equally. This can be achieved through creating a positive work environment that values employee engagement and development, leading to improved customer service. Businesses can also implement feedback mechanisms to ensure both customers and employees are heard and their needs are being met. By fostering a culture of empathy and understanding, businesses can create a sustainable and successful customer-centric culture that benefits both customers and employees.