How do you approach balancing the needs of a customer with company policies and procedures when faced with a challenging customer interaction during your previous work experiences?

When faced with a challenging customer interaction, I always strive to find a solution that meets both the customer's needs and aligns with company policies and procedures. I prioritize active listening and empathy to understand the customer's perspective and concerns. I then work to find a compromise or alternative solution that satisfies the customer while still upholding the company's guidelines. By effectively communicating and finding a balance between the two, I aim to ensure a positive outcome for both parties.