How can a CX Ambassador navigate potential conflicts between customer needs and employee capabilities when implementing customer experience values and goals within a company?

A CX Ambassador can navigate potential conflicts between customer needs and employee capabilities by clearly communicating the company's customer experience values and goals to all employees. They can also provide training and support to help employees develop the necessary skills to meet customer needs. Additionally, the CX Ambassador can gather feedback from both customers and employees to identify areas of improvement and address any conflicts that may arise. By fostering a culture of collaboration and continuous improvement, the CX Ambassador can help align customer needs with employee capabilities to deliver a positive customer experience.