How can companies effectively balance the need to maintain a customer-centric culture with the potential risk of employee burnout, and what strategies can be implemented to ensure long-term success in both areas?

Companies can effectively balance the need to maintain a customer-centric culture while preventing employee burnout by prioritizing employee well-being and fostering a supportive work environment. Strategies to achieve this balance include implementing flexible work schedules, providing opportunities for professional development and growth, promoting open communication, and recognizing and rewarding employees for their hard work. By investing in their employees' well-being and development, companies can create a sustainable and successful customer-centric culture that benefits both employees and customers in the long term.