How can companies balance the use of customer feedback software and AI-powered analytics tools with the human element of internal CX communication, and what strategies can they employ to ensure that employees feel valued and heard in the process of collecting and implementing feedback?

Companies can balance the use of customer feedback software and AI-powered analytics tools with the human element of internal CX communication by integrating both technology and human interaction in the feedback process. They can ensure employees feel valued and heard by providing training on how to effectively use the tools, creating a culture that encourages open communication and feedback, and recognizing and rewarding employees for their contributions to improving customer experience. Additionally, companies can involve employees in decision-making processes related to feedback collection and implementation to make them feel more engaged and invested in the company's success.