How can companies effectively balance the incorporation of customer feedback into employee evaluations with other key performance metrics to ensure a holistic approach to measuring overall organizational success?

Companies can effectively balance the incorporation of customer feedback into employee evaluations by aligning customer satisfaction metrics with specific employee behaviors and outcomes. This ensures that employees are held accountable for delivering high-quality service that meets customer expectations. Additionally, companies can use a combination of customer feedback, employee performance data, and other key performance metrics to provide a more comprehensive view of overall organizational success. By incorporating customer feedback into employee evaluations alongside other key performance metrics, companies can create a holistic approach to measuring success that focuses on both internal and external factors.