How can companies strike a balance between gathering valuable customer feedback for onboarding improvement and avoiding overwhelming customers with too many survey requests or feedback requests?

Companies can strike a balance by strategically timing their survey requests to avoid overwhelming customers. They can also prioritize feedback requests based on the most critical areas for improvement. Additionally, companies can offer incentives or rewards for customers who provide feedback to encourage participation without being intrusive. Lastly, companies should ensure that the feedback process is user-friendly and streamlined to make it easy for customers to provide their input.