How can companies effectively balance the need for collecting customer data to enhance their experience while also respecting individual privacy rights in the age of artificial intelligence and big data analytics?
Companies can effectively balance the need for collecting customer data by being transparent about their data collection practices and obtaining explicit consent from customers. They can also implement strong data security measures to protect customer information and only collect data that is necessary for improving customer experience. Additionally, companies can provide customers with control over their data by allowing them to opt out of data collection or choose what information they want to share. Overall, companies must prioritize privacy rights and ensure that their data collection practices comply with regulations such as GDPR and CCPA.
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