How can leaders ensure that their organization maintains a customer-centric culture while also encouraging a culture of experimentation and continuous improvement in order to stay competitive in today's rapidly changing business landscape?

Leaders can ensure their organization maintains a customer-centric culture by consistently gathering feedback from customers, analyzing data to understand their needs and preferences, and aligning strategies and decisions with customer priorities. To encourage a culture of experimentation and continuous improvement, leaders should foster an environment that values creativity, risk-taking, and learning from failures. They can also establish clear goals and metrics to track progress, provide resources and support for innovation initiatives, and recognize and reward employees who contribute to positive change. By balancing customer-centricity with a culture of experimentation, organizations can adapt quickly to market changes and stay competitive in today's dynamic business landscape.