How can businesses balance the need for customer-centric strategies with the pressure to meet short-term financial goals, and what are some key indicators that can help them measure the success of this balance in the long run?

Businesses can balance the need for customer-centric strategies with short-term financial goals by prioritizing customer satisfaction and loyalty, which can lead to long-term financial success. Key indicators to measure this balance include customer retention rates, customer lifetime value, Net Promoter Score (NPS), and customer feedback and reviews. By focusing on building strong relationships with customers and delivering value, businesses can achieve both short-term financial goals and long-term success.