How can businesses effectively shift towards a more customer-centric culture, while also balancing the needs and priorities of their employees?

Businesses can effectively shift towards a more customer-centric culture by prioritizing customer feedback, investing in customer service training for employees, and aligning all departments with the goal of improving the customer experience. To balance the needs and priorities of employees, businesses should involve them in the decision-making process, provide opportunities for professional development and growth, and create a positive work environment that fosters open communication and collaboration. By finding a harmonious balance between customer-centricity and employee satisfaction, businesses can create a culture that drives success and growth.