How can companies effectively balance the need for a customer-centric culture with the potential challenges of maintaining employee morale and job satisfaction, and what strategies can be implemented to ensure a harmonious relationship between the two goals?

Companies can effectively balance the need for a customer-centric culture with employee morale and job satisfaction by fostering a culture of open communication and transparency. This can help employees understand the importance of customer satisfaction and feel valued in their roles. Implementing training programs to develop employees' skills and empower them to deliver exceptional customer service can also boost morale. Additionally, recognizing and rewarding employees for their contributions to customer satisfaction can help maintain a harmonious relationship between customer-centric goals and employee satisfaction.