How can companies effectively balance the need for promoting customer-centric behavior among employees with other key business priorities, such as cost reduction and increased efficiency, to ensure long-term success and sustainability?

Companies can effectively balance the need for promoting customer-centric behavior among employees with other key business priorities by integrating customer-centric values into their overall business strategy. This can be achieved by providing ongoing training and support to employees to help them understand the importance of focusing on customer needs while also emphasizing the importance of cost reduction and efficiency. By creating a company culture that values both customer satisfaction and operational excellence, companies can ensure long-term success and sustainability by aligning these priorities with their overall business goals. Additionally, implementing performance metrics that measure customer satisfaction and efficiency can help to track progress and ensure that both priorities are being met effectively.