How can companies effectively balance the need for cross-functional training to foster collaboration with individual departmental goals and objectives, and what strategies can be implemented to ensure that employees are able to apply their new skills and knowledge in a way that positively impacts the overall customer experience?

Companies can effectively balance the need for cross-functional training by aligning the training with overarching company goals and objectives. This can be done by creating a training program that emphasizes the importance of collaboration across departments while also addressing the specific skills and knowledge needed within each department. To ensure that employees are able to apply their new skills and knowledge in a way that positively impacts the overall customer experience, companies can implement regular check-ins and feedback sessions to assess how employees are applying their new skills. Additionally, providing opportunities for employees to work on cross-functional projects or initiatives can help reinforce the importance of collaboration and ensure that new skills are being put into practice effectively.