As a CX Ambassador, how do you balance the need to uphold company policies and procedures while still providing personalized and empathetic customer service to individuals with unique needs and preferences?

As a CX Ambassador, I balance upholding company policies and procedures by understanding and adhering to them while also recognizing the importance of providing personalized and empathetic customer service. I achieve this balance by actively listening to customers, empathizing with their unique needs and preferences, and finding creative solutions within the boundaries of company guidelines. By maintaining clear communication with customers and seeking to understand their perspective, I can effectively navigate the tension between policy adherence and personalized service.