How can organizations effectively balance the need for cross-departmental collaboration with maintaining departmental autonomy and individual accountability to ensure optimal customer satisfaction and operational efficiency?

Organizations can effectively balance the need for cross-departmental collaboration by establishing clear communication channels, fostering a culture of teamwork and shared goals, and implementing cross-functional teams. Maintaining departmental autonomy can be achieved by clearly defining roles and responsibilities, providing autonomy within those boundaries, and promoting a sense of ownership and accountability within each department. By striking a balance between collaboration and autonomy, organizations can ensure that teams work together seamlessly while also holding individuals accountable for their contributions, ultimately leading to optimal customer satisfaction and operational efficiency.