How can organizations effectively balance the need for cross-functional collaboration with individual team member autonomy to ensure both innovation and efficiency in their customer experience initiatives?

Organizations can effectively balance cross-functional collaboration and individual team member autonomy by establishing clear goals and objectives for their customer experience initiatives. Encouraging open communication and collaboration among different teams can help foster innovation while also allowing team members to have autonomy in their specific roles. Providing training and resources to support team members in their autonomy can help ensure efficiency in their work. Regularly reviewing and adjusting processes based on feedback and data can help organizations continuously improve their customer experience initiatives.