How can companies balance giving CX Ambassadors autonomy to make decisions while also ensuring they stay aligned with brand guidelines and values?

Companies can balance giving CX Ambassadors autonomy by providing clear guidelines and training on brand values and customer service expectations. Regular communication and feedback sessions can help ensure alignment with brand guidelines. Implementing a system for monitoring and reviewing customer interactions can also help maintain consistency while allowing for autonomy in decision-making. Ultimately, creating a culture that values both autonomy and brand alignment can help CX Ambassadors make informed decisions that benefit both the customer and the company.