How can companies strike a balance between automation and personalization in their onboarding process to ensure a seamless and human-centered experience for customers?

Companies can strike a balance between automation and personalization in their onboarding process by using automation for repetitive tasks like form filling or data collection, while personalizing interactions through tailored messages or recommendations based on customer preferences. They can also incorporate self-service options for customers who prefer a more hands-on approach, while still offering personalized support when needed. By leveraging data analytics and customer feedback, companies can continuously refine their onboarding process to ensure it remains human-centered and meets the individual needs of customers.