In an age where artificial intelligence is becoming increasingly prevalent in customer service interactions, how can businesses strike a balance between using automation to streamline processes and maintaining a human connection with their customers?

Businesses can strike a balance by using AI to handle routine tasks like answering FAQs or processing orders, freeing up human agents to focus on more complex issues and providing personalized customer experiences. They can also ensure that AI is programmed to handle customer queries up to a certain point before seamlessly transferring them to a human agent for further assistance, maintaining a human touch in interactions. Additionally, businesses can regularly gather feedback from customers to understand their preferences and ensure that the automation tools are enhancing, not replacing, the human connection in customer service interactions.