How can businesses strike a balance between utilizing AI-powered digital tools to enhance efficiency and provide personalized customer interactions in order to stay competitive in today's market?

Businesses can strike a balance by integrating AI-powered digital tools that streamline operations and automate repetitive tasks, freeing up employees to focus on personalized customer interactions. They can use AI to analyze customer data and preferences to deliver tailored experiences and recommendations. It is crucial for businesses to invest in training employees to effectively use AI tools and provide exceptional customer service. By leveraging AI technology strategically, businesses can enhance efficiency, improve customer satisfaction, and stay competitive in today's market.