How can companies ensure that AI-powered CRM systems maintain a balance between personalized customer experiences and data privacy and security concerns?

Companies can ensure that AI-powered CRM systems maintain a balance between personalized customer experiences and data privacy and security concerns by implementing strict data protection measures, such as encryption and access controls. They should also regularly audit and monitor the system to identify and address any potential security vulnerabilities. Additionally, companies can provide transparent communication with customers about how their data is being used and give them control over their personal information. Finally, investing in employee training on data privacy best practices can help ensure that the system is used responsibly and ethically.