How can companies ensure that the implementation of artificial intelligence and machine learning in training and support strategies for employees does not compromise the human touch and empathy needed to deliver truly exceptional customer experiences?

Companies can ensure that the implementation of artificial intelligence and machine learning in training and support strategies for employees does not compromise the human touch and empathy by incorporating these technologies as tools to enhance rather than replace human interactions. They can also provide ongoing training and support to employees to ensure they are equipped to use these technologies effectively while still maintaining a personal connection with customers. Additionally, companies can encourage a culture of empathy and customer-centricity within their organization to ensure that employees prioritize delivering exceptional customer experiences above all else.