How can businesses strike a balance between leveraging the power of artificial intelligence and machine learning to enhance customer experiences, while also ensuring that human oversight and intervention are still maintained to uphold ethical standards and prevent potential biases or errors?

Businesses can strike a balance by implementing clear guidelines and protocols for AI and machine learning algorithms to ensure ethical standards are upheld. They can also invest in training and education for employees to understand and oversee the technology. Regular audits and monitoring of the algorithms can help identify and address biases or errors. Additionally, involving diverse perspectives in the development and implementation of AI systems can help mitigate potential biases.